Manage your queues in the new normal

Integra Queue Master is the answer to your problem. Systematically arrange and manipulate the long queues while attending to the concerns of your customers thus avoiding customer attrition.



Integra Queue Master

Why You Need to Manage Your Queues


Annually, businesses lose 20 to 30% from their revenue because of the hours and efforts that were not maximized due to inconsistencies in processes. If employees' processing time and productivity rates are not measured, there would be no basis whether the employees are doing more or less to achieve the desired output.

Disorderly long lines may also pose an impression to clients that they wouls have to wait for a while before their concerns are addressed, possibly urging them to just leave the office altogether.

However, these issues can be easily resolved as the Integra Queue Master places high value and integrity on improving these two significant aspects: the operations workflow and customer satisfaction.



System Overview

We provide the complete package from software to hardware, supply and installation.


The Integra Queue Master is an intelligent Queue Management System designed to help companies organize and control the number of customers transacting in their stores and offices, which results to a more orderly management of customer transactions. It is an important tool to measure the efficiency of each front line employee on how they attend to each customer using the built-in analytics - this is necessary to establish better processes and improve customer satisfaction. To top it all, the system significantly helps the management in observing their customer demographics, peak operating time, and many more...


System Solutions



Basic Setup (Wired)

Basic Setup (Wired)
Basic Setup (Wireless)

Basic Setup (Wireless)
SMS Capability (Optional)

SMS Capability
Enterprise Setup

Enterprise Setup


Modules



Completed Projects




Benefits


OPERATIONS WORKFLOW
Lessens the time customer transactions are handled, thus sssuring a continuous influx of clients to each counter
Provides analytics and reports of employees, so the management can see where they can improve on in employees' efficiency, performance, operations, and processing time
Lets businesses flexibly customize the interface, input their own transaction names, and scale to suit their requirements
Utilizes wireless technology and SMS capability for businesses to transfer from manual/analogue to technologically-based system
Allows companies to use a marketing strategy to show their latest videos/ promos/ products/ announcements in the customizable display grid (LED TV) along with the on-screen counter and numbers
CUSTOMER SATISFACTION
Allows companies to use a marketing strategy to show their latest videos/ promos/ products/ announcements in the customizable display grid (LED TV) along with the on-screen counter and numbers
Assures customers that they will be attended to quickly, making them appreciative of the services
Helps customers familiarize themselves with the companies' transaction processes because of the customizable feature of the system
Systemizes the way customers queue and aptly handles a situation if ever a customer mistakenly lined up for the wrong counter
Keeps customers waiting patiently and well-informed about the companies' latest products or promotions as shown in their display grids (LED TV)

Key Strengths


RELIABLE

With the industry tested hardware and software components, the Integra Queue Master System is expected to perform all days of the year. It has a user-friendly interface which allows customers and counter-operators alike to easily adapt in using the system.

FAST

The Integra Queue Master is a web-based system that works on any browser.It requires installation only on the server and allows PCs or tablets connected to a local area network be used as work stations. This setup provides faster response, easier implementations, and fast deployment of system upgrades.

ACCURATE

The Integra Queue Master uses a smart classification of services which allows it to direct customers into counters corresponding to the services they are required to take. Also, counters may also choose to call customers either automatically or manually thus letting counters to conduct prioritizations, should there be some immediate concerns and special attention needed.

FLEXIBLE

In order to be compatible with the various needs of each company, the Integra Queue Master is designed to be entirely customizable - from the system design which is concerned with the number of counters, devices used, and number of queue displays all the way to the system's visual elegance including ticket deign and queue display layout.

SCALABLE

The Integra Queue Master can easily be expanded into more complex installations because of its flexible nature. Additional counters can be conneted without any problems as long as they are connected to the same network.



Inquire Now

Your message has been sent. Thank you!
There is an error sending your message.